Support

Need Help With Something?


If you have purchased a copy of Play What You Hear, Jazz Guitar Video Masterclass or Guitar Made Simple and you have some support issues please read the following frequently asked questions in order to resolve your problem. If you cannot find an answer here you can contact us via email below.

Frequently Asked Questions

  • I have not received my course, how long should I expect it to take?
    If you live within the USA it should take no longer than 2 weeks, usually less. If you live outside the USA it can typically take a little longer but not more than 3 weeks. If you haven't received your course, send a support ticket with your order id # or name you used to order the course and we will look into it right away

  • I am having problems opening the PWYH ebook program. I am running Windows Vista.
    We no longer support the ebook version. All Chris Standring's programs are now 100% online access (unless you ordered a CD ROM, in which case you will get access to the online version too at no extra charge). Cloud based is better for everyone, there are no installation nightmares and all online programs are bang up to date. If you previously owned a download version or CD ROM, send a support ticket and we will get you a link to the online version. Please include your order id # or the email address you originally purchased with, as we need to find you in the system.

  • My computer crashed and I lost the PWYH download course. How can I get it back.?
    Send a support ticket, we will send you a link to the new online version.

  • I want to upgrade from a previous older version, how do I do that?
    If you purchased a download version of PWYH you can get lifetime online access. However, the CD ROM version will need to be purchased again (at a 50% discount). To get your upgrade go here

  • I signed up for the 18 week masterclass but I haven't received some of the emails
    Sometimes the autoresponders fail to go out for some bizarre technical reason. Feel free to re-subscribe to our newsletter.

  • Where are my bonuses that are supposed to come with the course I purchased?
    They can all be accessed from the top menu of your course program.

  • What is your refund policy?
    It is a lifetime guarantee. However, one or two people abuse this policy which makes it no fun for the rest of us, so please treat this policy with the utmost respect. These courses have been designed with extreme care and for those serious about learning, there should never be any reason to return them. However, if you insist for whatever reason, send a support ticket with your order id #, and you will be sent simple instructions to obtain your refund.

  • I can't hear any audio when I click the buttons, do I need to install anything?
    The course program uses flash audio so you should have the flash plugin. (PWYH vol 2 uses html5). Practically every computer now comes loaded with the flash plugin so this should not be an issue now. However, if you have an old computer, you should make sure you have this flash plugin. You can download it here. If you still have problems, the issue will be on your computer. If your program is on CD ROM, try it on a friends computer. If it works you know that your computer is at fault. If the disk is faulty you can send it back and it will be immediately replaced.

  • I need some help with my course, can Chris explain one or two things to me so I can understand them better.
    The chances are Chris won't be available to help with musical issues. The courses have been put together so this shouldn't be a problem. If you are prepared to wait then once in a while try sending an email to Chris.

  • How do I print the course?
    Look in the top menu of your course program where it says Print Course and you can print from these pdf files. You need to have Adobe Acrobat reader installed in order to do this. It is a free download. You can get that program here.

  • I can't copy the course program over to my hard drive from my CD ROM, how can I do that?
    We suggest you don't do this. Keep the files on the CD ROM. If you find there is a lag when you click on a file or link in the program, we suggest you use the online version. However CD ROMs are no longer supported and we recommend you use online versions of all programs.

  • I've become obsessed with the guitar and my wife is now leaving me? Is this normal?
    Yes, perfectly.

    Not found a support answer? Then send a support email below
    Name
    The one you used to order product
    Order ID #
    Date ordered
    an absolute date is ideal but if not sure, say 'approx'
    Product ordered
    Email address
    For replying this support ticket to
    Email address
    The one used for ordering
    Message
     



The Long Awaited Play What You Hear Volume Two Is Now Here!

It has been many years since the first edition of Play What You Hear (originally released in 2000). Now volume two is here with new ideas and concepts, complete with audio, video, traditional notation and TAB throughout. High resolution pdf available for printing the entire program. For intermediate and advanced players.

  • Part One: Melody

    Focuses on single note soloing. Learn how to effortlessly solo through complex chord changes.

  • Part Two: Harmony

    Focuses on chord melody. Learn new harmonic devices and understand chords in a whole new way.

  • Performances

    Study Chris Standring's six recorded solos, transcribed with audio and high def video.