you have purchased a copy of "Play What You Hear"
or "Guitar Made Simple" and you have some support
issues please read the following frequently asked questions in
order to resolve your problem. If you cannot find an answer here
you can contact us via email below.
Frequently Asked Questions
I have not received my course, how long should I expect it
If you live within the USA it should take no longer than 2
weeks, usually less. If you live outside the USA it can typically
take a little longer but not more than 3 weeks. If you haven't
received your course, send a support ticket with your order
id # or name you used to order the course and we will look
into it right away
am having problems opening the PWYH ebook program. I am running
Right click on the EBook reader shortcut and choose RUN AS
computer crashed and I lost the PWYH download course. How
can I get it back.?
Send a support ticket, we will send you your download info
want to upgrade from a previous older version, how do I do
If you purchased a download version of PWYH you can get lifetime
upgrades for free. However, the CD ROM version will need to
be purchased again (at a 50% discount). To get your upgrade
signed up for the 18 week masterclass but I haven't received
some of the emails
Sometimes the autoresponders fail to go out for some bizarre
technical reason. You can either re-subscribe to the masterclass
series or better still, go to the members area where you can
find all the lessons in one place.
program says I am registered for 5 years. I thought I bought
this program for life?
This is nothing to worry about. The program automatically
renews itself after that time. This pertains to the download
version of Play What You Hear only.
are my bonuses that are supposed to come with the course I
They can all be accessed from the top menu of your course
is your refund policy?
It is a lifetime guarantee. However, one or two people abuse
this policy which makes it no fun for the rest of us, so please
treat this policy with the utmost respect. These courses have
been designed with extreme care and for those serious about
learning, there should never be any reason to return them.
However, if you insist for whatever reason, send a support
ticket with your order id #, and you will be sent simple instructions
to obtain your refund.
download version of Play What You Hear that comes free
with the PWYH/GMS bundle says it is for MAC. I have Windows,
what should I do?
The mac version works perfectly well on both mac & pc.
can't hear any audio when I click the buttons, do I need to
The course program uses flash audio so you should have the
flash plugin. Practically every computer now comes loaded
with the flash plugin so this should not be an issue now.
However, if you have an old computer, you should make sure
you have this flash plugin. You can download it here.
If you still have problems, the issue
will be on your computer. If your program is on CD ROM, try
it on a friends computer. If it works you know that your computer
is at fault. If the disk is faulty you can send it back and
it will be immediately replaced.
can't get the Codex or Decoder in my program to show up. What
There is some help on the forum should this be a problem.
Get the latest info here
need some help with my course, can Chris explain one or two
things to me so I can understand them better.
The chances are Chris won't be available to help with musical
issues. The courses have been put together so this shouldn't
be an issue. If you are prepared to wait then once in a while
try sending an email to Chris. Otherwise posting a question
on the forum
would probably be the quickest way.
do I print the course?
Look in the top menu of your course program where it says
"Print Course". There should be 2 files (3 in the
case of Guitar Made Simple) and you can print from these pdf
files. You need to have Adobe Acrobat reader installed in
order to do this. It is a free download. You can get that
can't copy the course program over to my hard drive from my
CD ROM, how can I do that?
This shouldn't be an issue except that the file size on either
program is quite large (especially Guitar Made Simple). Make
sure you have enough hard drive space. Also, it is better
to drag the files to an area on your "C" drive,
not your desktop. If this is still a problem, you can always
read the course direct from your CD ROM drive, it will play
I can't register the PWYH course, help!
The windows version only allows a certain amount of registrations.
This is a safeguard against piracy. If you have run out of
registrations, send a support ticket.
can't login to the forum - help!
All forum related issues should be addressed to Brian Gorecki.
Send him an email
and he will be delighted to help if
become obsessed with the guitar and my wife is now leaving
me? Is this normal?
found a support answer? Then send a support ticket.
For issues regarding shipping go
For all other
issues go here
To send a personal message
to Chris Standring go here
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