I have not received my course, how long should
I expect it to take?
If you live within the USA it should take no longer than 2 weeks,
usually less. If you live outside the USA it can typically take a
little longer but not more than 3 weeks. If you haven't received your
course, send a support ticket with your order id # or name you used
to order the course and we will look into it right away
I am having problems opening the PWYH ebook
program. I am running Windows Vista.
We no longer support the ebook version. All Chris Standring's programs
are now 100% online access (unless you ordered a CD ROM, in which
case you will get access to the online version too at no extra charge).
Cloud based is better for everyone, there are no installation nightmares
and all online programs are bang up to date. If you previously owned
a download version or CD ROM, send a support ticket and we will get
you a link to the online version. Please include your order id # or
the email address you originally purchased with, as we need to find
you in the system.
My computer crashed and I lost the PWYH download
course. How can I get it back.?
Send a support ticket, we will send you a link to the new online version.
I want to upgrade from a previous older version,
how do I do that?
If you purchased a download version of PWYH you can get lifetime online
access. However, the CD ROM version will need to be purchased again
(at a 50% discount). To get your upgrade go
I signed up for the 18 week masterclass but
I haven't received some of the emails
Sometimes the autoresponders fail to go out for some bizarre technical
reason. Feel free to re-subscribe
to our newsletter.
Where are my bonuses that are supposed to come
with the course I purchased?
They can all be accessed from the top menu of your course program.
What is your refund policy?
It is a lifetime guarantee. However, one or two people abuse this
policy which makes it no fun for the rest of us, so please treat this
policy with the utmost respect. These courses have been designed with
extreme care and for those serious about learning, there should never
be any reason to return them. However, if you insist for whatever
reason, send a support ticket with your order id #, and you will be
sent simple instructions to obtain your refund.
I can't hear any audio when I click the buttons,
do I need to install anything?
The course program uses flash audio so you should have the flash plugin.
(PWYH vol 2 uses html5). Practically every computer now comes loaded
with the flash plugin so this should not be an issue now. However,
if you have an old computer, you should make sure you have this flash
plugin. You can download it here
If you still have problems, the issue will
be on your computer. If your program is on CD ROM, try it on a friends
computer. If it works you know that your computer is at fault. If
the disk is faulty you can send it back and it will be immediately
I need some help with my course, can Chris explain
one or two things to me so I can understand them better.
The chances are Chris won't be available to help with musical issues.
The courses have been put together so this shouldn't be a problem.
If you are prepared to wait then once in a while try sending an email
How do I print the course?
Look in the top menu of your course program where it says Print
and you can print from these pdf files. You need to have
Adobe Acrobat reader installed in order to do this. It is a free download.
You can get that program here
I can't copy the course program over to my hard
drive from my CD ROM, how can I do that?
We suggest you don't do this. Keep the files on the CD ROM. If you
find there is a lag when you click on a file or link in the program,
we suggest you use the online version. However CD ROMs are no longer
supported and we recommend you use online versions of all programs.
I've become obsessed with the guitar and my
wife is now leaving me? Is this normal?
Not found a support answer? Then send a support