I have not received my course, how long should
I expect it to take?
Access to all programs are now online so you should receive an autoresponder
immediately with login info. If that has not happened, we are at the
mercy of the internet and we apologize if something didn't fire automatically.
Please send a message and we will get you access asap. However, if
you have ordered a DVD or print workbook, if you live within the USA
it should take no longer than 2 weeks, usually less to arrive. If
you live outside the USA it can typically take a little longer but
not more than 3 weeks. If you haven't received anything in reasonable
time, send a support ticket with your order id # or name you used
to order the course and we will look into it right away.
I am having problems opening the PWYH ebook
program. I am running Windows Vista.
We no longer support the ebook version. All Chris Standring's programs
are now 100% online access (unless you ordered a CD ROM, in which
case you will get access to the online version too, at no extra charge).
Cloud based is better for everyone, there are no installation nightmares
and all online programs are bang up to date. If you previously owned
a download version or CD ROM, send a support ticket and we will get
you a link to the online version. Please include your order id # or
the email address you originally purchased with, as we need to find
you in the system.
My computer crashed and I lost the PWYH download
course. How can I get it back.?
Send a support ticket, we will send you a link to the always up to
date online version.
I want to upgrade from a previous older version,
how do I do that?
If you purchased a download or CD ROM version of PWYH you can get
lifetime online access.
Where are my bonuses that are supposed to come
with the course I purchased?
They can all be accessed from the top menu of your course program.
What is your refund policy?
It is a lifetime guarantee. However, one or two people abuse this
policy which makes it no fun for the rest of us, so please treat this
policy with the utmost respect. These courses have been designed with
extreme care and for those serious about learning, there should never
be any reason to return them. However, if you insist for whatever
reason, send a support ticket with your order id #, and you will be
sent simple instructions to obtain your refund.
I can't hear any audio when I click the buttons,
do I need to install anything?
The latest course programs use HTML5 as its audio protocol. HTML5
utilizes mp3 audio which is something all browsers interpret. However,
if you have an old version of any programs, (particularly CD ROMS)
you should upgrade to the online version as older download versions
utilized flash as its audio protocol which is slowly being phased
out on the web. Fill out the form below with your order info and we
can send you the latest, always up to date online version.
I need some help with my course, can Chris explain
one or two things to me so I can understand them better.
The chances are Chris won't be available to help with musical issues.
The courses have been put together so this shouldn't be a problem.
If you are prepared to wait then once in a while try sending an email
How do I print the course?
Look in the top menu of your course program where it says Print
and you can print from these pdf files. You need to have
Adobe Acrobat reader installed in order to do this. It is a free download.
You can get that program here
I've become obsessed with the guitar and my
spouse is now leaving me? Is this normal?
Not found a support answer? Then send an email to:
support at chrisstandringmusic.com