|
|
|
Support Issues
If you have purchased a copy of "Play What You Hear"
or "Guitar Made Simple" and you have some support
issues please read the following frequently asked questions in order
to resolve your problem. If you cannot find an answer here you can
contact us via email below.
Frequently Asked Questions
-
I have not received my course, how long should I expect it to
take?
If you live within the USA it should take no longer than 2 weeks,
usually less. If you live outside the USA it can typically take
a little longer but not more than 3 weeks. If you haven't received
your course, send a support ticket with your order id # or name
you used to order the course and we will look into it right away
.
- I
purchased the download version of Play What You Hear and
I cannot open the file, it says 'file extension not recognized'.
If you downloaded the mac version this won't be an issue. If you
purchased the windows version you must download the ebook viewer
as well as the course program. One fires up the other. Download
the ebook viewer here.
If for any bizarre reason you still cannot open your files you
can always download the mac version. This will work perfectly
well on a PC too.
- My
computer crashed and I lost the PWYH download course. How can
I get it back.?
Send a support ticket, we will send you your download info once
again.
- I
want to upgrade from a previous older version, how do I do that?
If you purchased a download version of PWYH you can get lifetime
upgrades for free. However, the CD ROM version will need to be
purchased again (at a 50% discount). To get your upgrade go
here
- I
signed up for the 18 week masterclass but I haven't received some
of the emails
Sometimes the autoresponders fail to go out for some bizarre technical
reason. You can either re-subscribe to the masterclass series
or better still, go to the members area where you can find all
the lessons in one place.
- The
program says I am registered for 5 years. I thought I bought this
program for life?
This is nothing to worry about. The program automatically renews
itself after that time. This pertains to the download version
of Play What You Hear only.
- Where
are my bonuses that are supposed to come with the course I purchased?
They can all be accessed from the top menu of your course program.
- What
is your refund policy?
It is a lifetime guarantee. However, one or two people abuse this
policy which makes it no fun for the rest of us, so please treat
this policy with the utmost respect. These courses have been designed
with extreme care and for those serious about learning, there
should never be any reason to return them. However, if you insist
for whatever reason, send a support ticket with your order id
#, and you will be sent simple instructions to obtain your refund.
- The
download version of Play What You Hear that comes free
with the PWYH/GMS bundle says it is for MAC. I have Windows, what
should I do?
The mac version works perfectly well on both mac & pc.
- I
can't hear any audio when I click the buttons, do I need to install
anything?
The course program uses flash audio so you should have the flash
plugin. Practically every computer now comes loaded with the flash
plugin so this should not be an issue now. However, if you have
an old computer, you should make sure you have this flash plugin.
You can download it here.
If you still have problems, the issue will be on your computer.
If your program is on CD ROM, try it on a friends computer. If
it works you know that your computer is at fault. If the disk
is faulty you can send it back and it will be immediately replaced.
- I
can't get the Codex or Decoder in my program to show up. What
to do?
There is some help on the forum should this be a problem. Get
the latest info here
- I
need some help with my course, can Chris explain one or two things
to me so I can understand them better.
The chances are Chris won't be available to help with musical
issues. The courses have been put together so this shouldn't be
an issue. If you are prepared to wait then once in a while try
sending an email to Chris. Otherwise posting a question on the
forum would
probably be the quickest way.
- How
do I print the course?
Look in the top menu of your course program where it says "Print
Course". There should be 2 files (3 in the case of Guitar
Made Simple) and you can print from these pdf files. You need
to have Adobe Acrobat reader installed in order to do this. It
is a free download. You can get that program here.
- I
can't copy the course program over to my hard drive from my CD
ROM, how can I do that?
This shouldn't be an issue except that the file size on either
program is quite large (especially Guitar Made Simple). Make sure
you have enough hard drive space. Also, it is better to drag the
files to an area on your "C" drive, not your desktop.
If this is still a problem, you can always read the course direct
from your CD ROM drive, it will play perfectly well.
-
I can't register the PWYH course, help!
The windows version only allows a certain amount of registrations.
This is a safeguard against piracy. If you have run out of registrations,
send a support ticket.
- I
can't login to the forum - help!
All forum related issues should be addressed to Brian Gorecki.
Send him an email
and he will be delighted to help if he can.
- I've
become obsessed with the guitar and my wife is now leaving me?
Is this normal?
Yes, perfectly.
Not
found a support answer? Then send a support ticket.
For issues regarding shipping go here
For all other issues go here
To send a personal message
to Chris Standring go here
|
|
